Return & Refund Policy
Last updated: 21st of June, 2025
At Solugadget, we stand behind the quality of our products. If you experience any issues with a faulty item, we’re here to help.
🔁 Returns Eligibility
- We accept returns only if the product is faulty or not functioning properly.
- You must contact us within 7 days of receiving the item
- Change-of-mind returns are not accepted
- We do not accept returns for products that are functional and as described
✅ Return Conditions
To be eligible for a refund:
- You must provide clear proof that the product is not working (photos, videos, or explanation)
- Our team will verify the issue before approving the refund or return
- The product must not show signs of intentional damage or misuse
💸 Return Shipping & Refunds
- In most cases, the customer is responsible for return shipping
- However, we may cover the cost or even issue a refund without requiring a return, depending on the case
- Final decisions are made after proper verification of the product issue
- Refunds will be issued to your original payment method once approved
🚫 Order Finality & Delivery Assurance
- Once an order is placed, it cannot be refunded or returned until the parcel is delivered to the customer.
- If your parcel hasn’t arrived, please contact us first via the Contact Us page — we’ll do our best to help you resolve the issue.
📩 Contact Us
If you believe your product is faulty, contact us at:
📧 solugagdet@gmail.com
Include your order number and a description of the issue.